Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging with all parts and accessories. You’ll also need the receipt or proof of purchase.

To start a return, contact us at returns@coachingstore.com. Returns must be sent to: 4230 HWY 377 S, Brownwood, TX 76801

  • If your return is accepted because of our error or damage, we’ll send you a return shipping label at our expense, along with instructions on how and where to send your package.
  • If your return is accepted for another reason, we’ll send you instructions on how and where to send your package. You’ll be responsible for return shipping charges and a 15% restocking fee.

Items sent back to us without first requesting a return will not be accepted, nor will they be sent back to you.

You can always contact us with return questions at returns@coachingstore.com.

Damages and issues
Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Some items cannot be returned, including custom products (such as special orders or personalized items) and special orders from the factory. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may take a few extra days to post it. If 15 business days have passed since we approved your return and you still don’t see the refund, please contact us at returns@coachingstore.com.